[vc_row][vc_column][vc_column_text]

Terms & Conditions

Ordering

How is Meurth Ride clothing made?

Each Meurth Ride piece of clothing is made by choice printing companies that we work with the provide the highest quality pricing on the highest quality garments.

While we try to keep things local to the UK, some of our products are manufactured in other countries. Please be assured, we work to ensure the quality of our clothing is of the highest quality, regardless of where they are made.

How do I track my order?

You will receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please get in touch at hiya@meurthride.com.

Cancellations

1 hour cancellation policy – we wait 1 hour after you place your order before it is sent for printing. Within this hour, you are welcome to contact us at hiya@meurthride.com if you wish to cancel your order and we will arrange full refund for you.

After 1 hour – As all Meurth Ride clothing is made to order, as soon as we start production of your items, we have already invested into the ink, transfer paper, materials, and the workforce time specifically for your order. This means that if you wish to cancel after 30 minutes of placing the order, a mandatory 20% charge will incur.

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

When will I get my order?

Please note, COVID has affected delivery times around the world, so please be patient as fulfilment times may be longer than usual.

You will receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please get in touch at hiya@meurthride.com.

Where will my order ship from?

While we try to keep things local to the UK, some of our products are manufactured in countries – you receive full details via your tracking link.

Will I be charged customs for my order?

Additional customs and taxes may be due on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbours in case the courier left the package with them

If there is still an issue with the delivery, please get in touch with us at hiya@meurthride.com with your order number and we will endeavour to help you resolve the problem.

Returns and Refunds

What’s your return policy?

Clothing

We want all our customers to be happy but please be aware, all Meurth Ride clothing is custom made to order – as soon as you place an order for any of our clothing, that order is queued for printing by one of our chosen partners.

For this reason, we can only offer returns on misprinted, damaged and/or defective items. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the order has been placed.

While we are not required to offer returns for any other reasons, we do want you to be happy, so please do contact us at hiya@meurthride.com and we will endeavour to find a solution for you at our discretion.

Wheels

All wheel products on the Meurth Ride website can be returned within 14 days of purchase. These products need to be returned in the condition that they were dispatched otherwise we cannot issue a refund. When you are ready to return the wheels, please contact us at hiya@meurthride.com to discuss the return and arrange a courier.

Do you offer refunds?

Refunds are only offered to customers that:

  • receive misprinted, damaged and/or defective items
  • receive wrong items – e.g., wrong size or wrongly labelled item
  • items lost in the post due to a Meurth Ride error

If any of these conditions apply, please contact us at hiya@meurthride.com within 4 weeks of placing your order, with photos of wrong/damaged items and/or your order number, and we’ll look into refunding you as soon as we can.

Can I exchange an item for a different size/colour?

As all Meurth Ride clothing is custom made to order, we don’t offer exchanges as standard – please do get in touch though as we may be able exchange your unwanted item, we may be able to work out a discount on a new item in return for the unwanted item, at our discretion. Please contact us at hiya@meurthride.com within 4 weeks of placing your order to discuss.

Shipping returned items

The customer is responsible for paying for shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We advise that any returns are sent back to us via a tracked delivery method as we will not issue any refund until we receive the item.

Need further help?

Contact us at hita@meurthride.com for any other questions regarding our terms and conditions.[/vc_column_text][/vc_column][/vc_row]